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Terms & conditions

Last updated 10 November 2026

Please read these terms before placing an order. By using this website or placing an order, you agree to them.

1. About us

This website is owned and operated by VROZART AGRO PVT LTD, Unit 601, E-259, 6th Floor, Industrial Area, Phase 8B, S.A.S. Nagar (Mohali), Punjab, FSSAI licence no. 12126999000361. In these terms, "we", "us" and "LongeVtea" refer to us, and "you" refers to anyone using the website or buying from us.

2. Eligibility

You must be at least 18 years old, or use the website under the supervision of a parent or guardian, and be able to enter into a binding contract under Indian law.

3. Your account

  • You log in with your mobile number and a one-time password (OTP) sent by SMS. You need an account to order.
  • You are responsible for keeping access to your phone secure and for all orders placed from your account. Never share your OTP with anyone; our team will never ask for it.
  • Keep your profile and saved addresses accurate and up to date.
  • We may suspend accounts that are used for fraud or misuse.

4. Products

  • Our products are herbal tea blends (food products). They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Please read our Health disclaimer.
  • We try to show colours, ingredients and descriptions accurately, but packaging may vary slightly and natural ingredients can differ a little from batch to batch in colour, aroma and taste.
  • Please check the ingredient list for anything you may be allergic to before ordering.

5. Prices and payment

  • All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
  • Shipping charges, if any, are shown at checkout before you place the order.
  • All orders are prepaid. Payments are processed securely by Razorpay using UPI, debit and credit cards, net banking or wallets. We do not collect cash at the door; where cash before delivery is offered, our team contacts you to collect the payment before your order is dispatched.
  • An order is confirmed only after your payment succeeds. Unpaid orders may be cancelled automatically.
  • Prices, offers and the set price may change at any time. The price that applies is the one shown when you place your order.
  • If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund any amount paid.

6. Orders

Placing an order is an offer to buy. A contract is formed when we confirm and dispatch your order. We may decline or cancel any order, for example if a product is out of stock, the address is not serviceable, details look incorrect or fraudulent, or a customer has repeatedly refused deliveries. If we cancel, we refund anything you have paid.

7. Discount codes and offers

Discount codes have their own conditions (minimum order, expiry, number of uses) and cannot be exchanged for cash. Only one code can be used per order. We may withdraw an offer or cancel orders that misuse a code.

8. Shipping, cancellation and refunds

Delivery is covered by our Shipping policy, and cancellations, replacements and refunds by our Returns & refunds policy. Both form part of these terms.

9. Your responsibilities

  • Give accurate contact and delivery details and keep your phone reachable for delivery.
  • Do not use the website for anything unlawful, or try to disrupt, hack or scrape it.
  • Do not resell our products without our written permission.

10. Intellectual property

The LongeVtea name, logo, tin designs, photos and text on this website belong to us. You may not copy, reproduce or use them without our written permission.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website or our products. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

12. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, courier disruptions, government action or outages.

13. Privacy

How we handle your personal information is explained in our Privacy policy.

14. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of India. We encourage you to contact us first so we can try to resolve it quickly.

15. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

16. Grievances and contact

If you have a complaint, please contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

  • Phone: +91 9015174698
  • WhatsApp: Message us
  • Address: Unit 601, E-259, 6th Floor, Industrial Area, Phase 8B, S.A.S. Nagar (Mohali), Punjab
  • Hours: Monday to Saturday, 10 AM to 7 PM IST