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Returns, refunds & cancellation

Last updated 10 November 2026

Our teas are food products, so for hygiene and safety we cannot take back opened tins. But if something goes wrong with your order, we will make it right.

Cancelling an order

  • Before dispatch: you can cancel for free. Call or WhatsApp us with your order number and we refund the full amount.
  • After dispatch: the order can no longer be cancelled. If you refuse the parcel at delivery, we refund the order value minus the shipping charge once it reaches us.
  • We may cancel an order if a product is out of stock, the PIN code is not serviceable, the pricing shown was clearly wrong, or the order looks fraudulent. You will get a full refund.

Failed payments

If money was deducted but your order shows as unpaid, do not worry. The payment is usually confirmed within a few minutes, or automatically reversed to your account by your bank or Razorpay within 5 to 7 business days. If it is not, contact us with your order number.

Returns

Because our products are consumable herbal blends, we do not accept returns of opened or used tins, or returns because you changed your mind or did not like the taste. Unopened tins with an intact seal may be returned only in the cases listed below.

Damaged, wrong or missing items

We will send a free replacement or a full refund if:

  • a tin arrives damaged, leaking or with a broken seal,
  • you received a different product from the one you ordered,
  • an item is missing from your order, or
  • the product is past its best-before date on arrival.

To raise a request:

  1. Contact us within 2 days of delivery with your order number.
  2. Share clear photos of the outer box, the tin and the label. An unboxing video helps us resolve things faster.
  3. Keep the product and packaging until we confirm. If we need it back, we arrange the pickup at no cost to you.

Requests raised after 2 days of delivery may not be accepted.

Refunds

  • Approved refunds are issued through Razorpay to your original payment method (the same UPI ID, card, bank account or wallet) within 1 to 2 business days of approval.
  • Your bank or card issuer may then take up to 5 to 7 business days to show it in your account.
  • Shipping charges are refunded when the issue was our fault (damaged, wrong or missing items).
  • Discount codes used on a refunded order are not reissued unless we say so.
  • We will never ask for your UPI PIN, card PIN, CVV or OTP to send you a refund.

Quality concerns

If you feel something is not right with the taste, smell or quality of a sealed tin, please reach out. We take every report seriously and will look into it with you, even outside the cases above.

Contact us

  • Phone: +91 9015174698
  • WhatsApp: Message us
  • Address: Unit 601, E-259, 6th Floor, Industrial Area, Phase 8B, S.A.S. Nagar (Mohali), Punjab
  • Hours: Monday to Saturday, 10 AM to 7 PM IST