Privacy policy

Last updated 10 November 2026

We collect only what we need to deliver your tea and look after you as a customer. We do not sell your data. This policy explains what we collect and what we do with it.

Who we are

This website is operated by VROZART AGRO PVT LTD ("LongeVtea", "we", "us"), Unit 601, E-259, 6th Floor, Industrial Area, Phase 8B, S.A.S. Nagar (Mohali), Punjab. This policy is published in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023. By using this website or placing an order, you agree to this policy.

Information we collect

Your account: your mobile number, which you verify with a one-time password (OTP) sent by SMS, and the name and email address you add to your profile.

Saved addresses: the delivery addresses you save, including the recipient's name and phone number, so you do not have to type them again.

When you place an order:

your name, mobile number and (optionally) email address,
your delivery address, city, state and PIN code,
any order notes you add, such as gift messages or delivery instructions,
what you ordered, the amount, discount codes used, and the payment and refund reference numbers.

When you track an order: the order number and phone number you enter, only to look up that order.

When you contact us: whatever you choose to share by phone, WhatsApp or email.

Technical data: your IP address when you request a login code, only to prevent abuse of the OTP system.

Payments: payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card number, CVV, UPI PIN and bank login are entered on Razorpay's secure checkout and never reach or get stored on our servers. We only receive the payment status and reference IDs. Razorpay's own privacy policy applies to the data you give them.

How we use your information

to create and secure your account and log you in with an OTP,
to process, pack, ship and deliver your order,
to confirm orders and send delivery updates by phone, SMS or WhatsApp,
to handle cancellations, replacements, refunds and support requests,
to prevent fraud and misuse of our website, payments and login system,
to keep the records we are required to keep under tax and other laws, and
with your consent, to tell you about new blends or offers. You can opt out at any time by replying "STOP" or contacting us.

Who we share it with

We share only what is needed, and only with:

courier and logistics partners, so they can deliver your order,
Razorpay, to process payments and refunds,
our SMS provider (Twilio), to send your login codes,
our hosting and technology providers, who store data on our behalf,
messaging services such as WhatsApp, when we contact you there, and
government or law enforcement authorities, when required by law.

We never sell or rent your personal information to anyone.

Cookies and local storage

We do not use advertising or tracking cookies. We only use:

a login cookie, which keeps you signed in to your account. It is essential for the website to work and is removed when you log out or it expires,
local storage for your cart, so it is still there when you come back. It stays on your device until you place an order, and
cookies set by Razorpay on its checkout window, to process your payment securely.

You can clear these at any time from your browser settings. If we add analytics, we will update this policy first.

How long we keep it

We keep order records for as long as needed to serve you and to meet legal, tax and accounting requirements (generally up to 8 years for invoices). Data we no longer need is deleted or anonymised.

How we protect it

We use reasonable security practices, including access controls on our order dashboard and encrypted connections (HTTPS). No system is perfectly secure, but we work to protect your data and will inform you and the relevant authorities if a breach affects you, as required by law.

Your rights

You can ask us to:

tell you what personal data we hold about you,
correct or update inaccurate details (you can also edit your profile and addresses in your account),
delete your account and data, unless we must keep it by law,
withdraw consent for marketing messages, and
nominate someone to exercise these rights on your behalf.

Children

Our website is meant for adults. We do not knowingly collect data from anyone under 18. If you believe a child has shared data with us, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Please also see our Terms & conditions.

Grievance officer and contact

For any questions or complaints about your personal data, contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Phone: +91 9015174698
WhatsApp: Message us
Address: Unit 601, E-259, 6th Floor, Industrial Area, Phase 8B, S.A.S. Nagar (Mohali), Punjab
Hours: Monday to Saturday, 10 AM to 7 PM IST